Aurora Beacon support

Contact Aurora Beacon Support

For app support, account issues, subscriptions, privacy requests or other questions, email [email protected].

Please include enough detail for us to understand the issue, but do not send passwords, payment-card details or other sensitive information that is not needed to investigate it.

Forecast and Outlook questions

Outlook combines the space-weather signal with local darkness, Moon and sky conditions. A strong upstream signal does not always produce local visibility. For a fuller explanation, see the aurora forecast guide.

Alerts

Alerts require notification permission. If an alert looks wrong, note the approximate area, time, alert sensitivity and what Outlook showed at the same time. See how Aurora Beacon alerts are designed.

Subscriptions

For purchase or restoration issues, include whether you are using iPhone or Android and whether the issue concerns purchase, renewal, cancellation, restoration or access to Plus features.

Delete your account or data

You can request permanent deletion of your Aurora Beacon account, or request deletion of specific personal data without deleting the whole account. See Delete your Aurora Beacon account for the request process, what is deleted and what limited records may need to be retained.

Community uploads

If a photograph or contribution is not behaving as expected, include the approximate submission time and a screenshot where useful. Do not send private information that is not required to diagnose the issue.

What to include in a bug report

• Device type and operating-system version
• Aurora Beacon app version
• The screen or feature involved
• What you expected and what happened instead
• A screenshot where useful